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Accessibility Statement

Updated: November 2022. 
 

General

Cityplus Network strives to ensure that its services are accessible to people with disabilities. Cityplus Network has invested a significant amount of resources to help ensure that its website is made easier to use and more accessible for people with disabilities, with the strong belief that every person has the right to live with dignity, equality, comfort and independence.

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Accessibility on cityplusnetwork.co.uk

Cityplusnetwork.co.uk makes available the UserWay Website Accessibility Widget that is powered by a dedicated accessibility server. The software allows Benecofinance.co.uk to improve its compliance with the Web Content Accessibility Guidelines (WCAG 2.1).

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Enabling the Accessibility Menu

The cityplusnetwork.co.uk accessibility menu can be enabled either by hitting the tab key when the page first loads or by clicking the accessibility menu icon that appears on the corner of the page. After triggering the accessibility menu, please wait a moment for the accessibility menu to load in its entirety.

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Disclaimer

Cityplus Network continues its efforts to constantly improve the accessibility of its site and services in the belief that it is our collective moral obligation to allow seamless, accessible and unhindered use also for those of us with disabilities. 

In an ongoing effort to continually improve and remediate accessibility issues, we also regularly scan cityplusnetwork.co.uk with UserWay's Accessibility Scanner to identify and fix every possible accessibility barrier on our site. Despite our efforts to make all pages and content on cityplusnetwork.co.uk fully accessible, some content may not have yet been fully adapted to the strictest accessibility standards. This may be a result of not having found or identified the most appropriate technological solution.

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Here For You

If you are experiencing difficulty with any content on cityplusnetwork.co.uk or require assistance with any part of our site, please contact us during normal business hours as detailed below and we will be happy to assist.

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Contact Us

If you wish to report an accessibility issue, have any questions or need assistance, please contact Cityplus Network Customer Support as follows: 

Email: info@cityplusnetwork.co.uk
Phone: XXXXXX

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020 8050 2479
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2nd Floor, 77 Marsh Wall, Canary Wharf, London, E14 9SH

YOUR PROPERTY MAY BE REPOSSESSED IF YOU DO NOT KEEP UP WITH THE MORTGAGE PAYMENTS


MOST BUY-TO-LET MORTGAGES AND BRIDGING LOANS ARE NOT REGULATED BY THE FINANCIAL CONDUCT AUTHORITY

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COMMERCIAL MORTGAGES ARE NOT REGULATED BY THE FINANCIAL CONDUCT AUTHORITY


CityPlus Network Ltd is authorised and regulated by the Financial Conduct Authority (FRN 787508 - https://register.fca.org.uk/).


If you wish to complain against us, you can do this by email: complaints@cityplusnetwork.co.uk; by telephone: 020 8050 2479; in writing: FAO The Compliance Manager, Cityplus Network, 2nd Floor, 77 Marsh Wall, Canary Wharf, London, E14 9SH;


If your complaint is related to a regulated product or service, you may be entitled to refer to the Financial Ombudsman Service (FOS) if we are unable to provide a resolution within 8 weeks, or you are not happy with the outcome we have provided to you.
Please visit their website for more details - www.financial-ombudsman.org.uk

Their support team can be contacted on 0800 023 4567

 

The information contained within this website is subject to the UK regulatory regime and is therefore targeted at consumers based in the UK.

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