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Compliance

In order to keep our network and appointed representative firms safe, we operate a 100% post application file checking service but with a common sense approach.

We regularly hold best practise sessions and updates to keep you compliant

The third pillar of support

  • Cityplus offers you a straight forward, common sense approach to compliance. We pride ourselves on having access to open dialogue with our compliance officers to discuss cases and remedial. 

  • We do not aim to be a "business prevention unit" rather we work with you to find a way to say "YES" to cases. 

  • We assist you in achieving good outcomes and remaining compliant under the consumer duty. 

  • We facilitate regular compliance best practise sessions to submit business easy and compliantly. 

  • On request, we can provide business compliance days with your whole firm. 

  • Comprehensive T&C scheme to keep you safe on the road. 

At Cityplus, we recognise that it’s not always easy for advisers to compare networks against each other and understand the mountain of options and choices from various companies. That’s why we give customers our Cityplus pledge to simplify the comparison with;

  • Direct access to a director at outset to discuss whether we are the right fit for your business. 

  • Dedicated onboarding specialist to onboard you with Cityplus whether you are a new starter or experienced adviser transitioning from another network

  • A clear, concise breakdown of our package of support and commission rate card. 

  • A dedicated compliance and sales manager for your business.

  • Ongoing open door policy to the directors

  • Ongoing yearly support through our "Co-pilot" initiative. 

 

How do we work? 

Cityplus was born from advisers who have previously been advisers. After an initial discovery call or meeting with our directors, we’ll explore your circumstances, objectives, non-negotiable's and what you are looking for from a network. We know our strengths and are sure to tick almost, if not all, on your checklists.  We’ll check we are a right fit for you and your business and get you to the right solution swiftly and efficiently. 

 

Let’s chat, and start the process of establishing the right network solution for you. 

Providing crucial oversight to keep you safe on the road

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© 2024 by Cityplus. All rights reserved
020 8050 2479

2nd Floor, 77 Marsh Wall, Canary Wharf, London, E14 9SH

YOUR PROPERTY MAY BE REPOSSESSED IF YOU DO NOT KEEP UP WITH THE MORTGAGE PAYMENTS


MOST BUY-TO-LET MORTGAGES AND BRIDGING LOANS ARE NOT REGULATED BY THE FINANCIAL CONDUCT AUTHORITY

COMMERCIAL MORTGAGES ARE NOT REGULATED BY THE FINANCIAL CONDUCT AUTHORITY


CityPlus Network Ltd is authorised and regulated by the Financial Conduct Authority (FRN 787508 - https://register.fca.org.uk/).


If you wish to complain against us, you can do this by email: complaints@cityplusnetwork.co.uk; by telephone: 020 8050 2479; in writing: FAO The Compliance Manager, Cityplus Network, 2nd Floor, 77 Marsh Wall, Canary Wharf, London, E14 9SH;


If your complaint is related to a regulated product or service, you may be entitled to refer to the Financial Ombudsman Service (FOS) if we are unable to provide a resolution within 8 weeks, or you are not happy with the outcome we have provided to you.
Please visit their website for more details - www.financial-ombudsman.org.uk

Their support team can be contacted on 0800 023 4567

 

The information contained within this website is subject to the UK regulatory regime and is therefore targeted at consumers based in the UK.

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